Never an invitation to pay money directly to someone without going through some sort of online checkout process first. Generally speaking, if there is an email relating to a subscription renewal or renewal offer from us, it would be a followup to a notification message that you would have received from the CCleaner product itself at around the same time.įor the email or the notification, the call-to-action will be a link to a web page or shopping cart where you can check the pricing and/or make a selection from a range of options before making a purchasing decision. For example a French-speaker may be in France (Euros), Canada (Canadian dollars), Switzerland (Swiss Francs), Jersey (GBP), etc.

We sometimes put pricing in the emails, but usually not - although may have a record of your preferred language, we do not always know your country. You may get renewal reminders sent by us from a email address - these will not take the form of an invoice or a request for payment, but rather an offer to renew at a discounted price.Īny email sent by us relating to a subscription will include information about your licence that only we and you should know - such as your licence key and/or expiry date. if you need a refund on a genuine CCleaner purchase, the team at can handle those for you promptly.įor reference, with regards to genuine subscription-related emails sent to customers by us: Important to note that the PayPal dispute process should only be used for scams.

We have had several enquiries from our customers about these paypal scam emails - asking why they would be getting unsolicited invoices for payment when they have either a) already renewed with us, b) aren't due to expire for several months or c) aren't even actually a customer of ours at all! If you think you have fallen victim to one of these, you can ask CCleaner customer support to verify the authenticity of the order reference number and other payment information, and (if you mistakenly paid a fraudulent invoice) file a dispute with PayPal ( CLAIMS_PROTECTIONS). We used to use email domain (the name of the company), although over time we have moved most things to domain (the name of our best-known brand).

And it has been over a decade now since CCleaner Professional licences worked on a donation system. Piriform does not use gmail, hotmail or other free email providers for any official communications.

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